Question 1

Where are you located?

Accepted Answer

The Uptown POWERSTATION is located at 3019 Dufferin Street, behind the ARD Store on the lower level. Our entrance and parking lot are in the rear of the building, off of Claver Street.

Question 2

How to book a class?

Accepted Answer

The best way to book a class is to use the Mindbody app.  You can also book directly from the website schedule.

Question 3

How to register for my FREE FIRST CLASS?

Accepted Answer

Visit our website www.uptownpower.com and click “FIRST CLASS FREE” on our home page. Create a profile with a username and a password. Add FIRST CLASS FREE to cart and select desired class. Please note that signing up for your first free class and failing to cancel more than 3 hours prior will result in forfeiture of the class.

Question 4

What is your cancellation policy?

Accepted Answer

A reserved spot may be given to a waiting member 5 minutes prior to class start time if you are not present. Reservations may be cancelled online or via our Mindbody app. Please cancel three hours ahead of class time so waitlisted members can plan accordingly. If you do not show up for class, the class will be deducted from your class pack.  If you book your first class free and do not cancel before the 3-hour period, the free class will be forfeited. If you are using ClassPass you can only cancel the class using the ClassPass app. We have no access to ClassPass reservations to do it for you, nor can we change a reservation after the fact. Starting September 2021, if you are not in class at start time, you will be treated as a late cancel and you will not be able to attend class.

Question 5

Do you extend memberships?

Accepted Answer

With prior notice, a class packs will be extended to reflect necessary scheduled absences.  The POWERSTATION reserves the right to determine appropriate basis for an extension; typical reasons would be injury, out-of-town work absence, etc.    Extensions are only granted with PRIOR notice.   *Absences based on personal choice such as vacations and illness isolation are NOT bases for extension.*

Question 6

What if I am on a waitlist?

Accepted Answer

If the class is full, you will be waitlisted and will receive an email informing you of your status. If a spot frees up, you will be moved to the class, and you will be notified by email.

Question 7

Do you sell Gift Cards?

Accepted Answer

Make Your Someone Happy! Purchase a gift card for any occasion. Gift Card purchase can be done only in person.

Question 8

Do I need to bring my water bottle?

Accepted Answer

Hydration is important throughout the class. We have three carbon-filtered water stations.  We have loaner bottles if you forgot yours and of course you can purchase one of our POWERSTATION hot/cold bottles!

Question 9

Do you have parking?

Accepted Answer

Yes, we have 8 parking spots in our lot next to our entrance off Claver Street.   During the months of October to May there are also four designated spaces just off Dufferin Street in the ARD parking lot, as well as the ARD lot is available before 10am and after 5pm.   Street parking is available, with some time limitations on weekdays, and all day on weekends.

Question 10

Do you offer showers and lockers?

Accepted Answer

We offer individual shower facilities that are stocked with bath towels, body wash, and conditioner. In addition, we offer hair elastics, wet wipes, tampons, and hair dryers. There is a coat closet and also coat hooks in the Yoga hallway.

Question 11

Do you have locker rooms?

Accepted Answer

We do not offer permanent or overnight lockers, but we have plenty of cubbies for you to store your gear during class. We have shoe storage for those who prefer to leave a pair of indoor workout shoes during inclement weather.

Question 12

(CYCLE) What bikes does the POWERSTATION use for cycle and spin classes?

Accepted Answer

We use top-of-the-line STAGES BIKES with crank-arm power meters and consoles that provide a range of metrics to follow your performance.

Question 13

(CYCLE) What software does the POWERSTATION use for cycle and spin classes?

Accepted Answer

We use Performance IQ software to help riders track and motivate their progress.

Question 14

(CYCLE) What kind of shoes do I need for cycle and spin classes?

Accepted Answer

Normal workout shoes work perfectly fine. If you prefer clip-in cycling shoes, our pedals use SPD clips. (We do NOT provide cycle shoes)

Question 15

(CYCLE) How can I reserve my favorite bike?

Accepted Answer

You can only select a particular bike using our website on laptop or desktop. Sign up for cycle and spin classes and choose your bike! (If you do not reserve your bike on our website, you can choose at class time) If you are more than 5 minutes late for the class, you will be placed in the back row so as not to disturb riders who have already began to ride.

Question 16

(CYCLE) What to wear?

Accepted Answer

Wear regular gym attire. Regular cyclists prefer to wear padded cycling shorts.

Question 17

(CYCLE) Does the POWERSTATION have cycling shoe storage?

Accepted Answer

Yes, you can leave your shoes in a dedicated space in the cycling studio.

Question 18

(TRX) What do I wear for TRX class?

Accepted Answer

Comfortable gym attire and proper workout shoes.  During inclement weather bring a clean pair of shoes for class - or leave a pair in the shoe storage cubbies.

Question 19

(YOGA) What if I forgot my mat?

Accepted Answer

Don’t worry, we got you covered! We loan mats for $2.

Question 20

(BOXING) What should I bring for boxing class?

Accepted Answer

You will need to use wraps to protect your hands inside the boxing gloves. We do have wraps for sale for $6 or gel wraps for $21. You can also purchase them at most sporting goods stores.   If you do not know how to use wraps, we recommend arriving 10 minutes before class to show you how. This is as to not disturb the class start time.

Question 21

(BOXING) Does the POWERSTATION provide boxing gloves?

Accepted Answer

Yes, we provide loaner gloves. There are gloves for purchase as well, and of course you can bring your own.

Question 22

(KETTLEBELLS) Do I need any special equipment for Kettlebell classes?

Accepted Answer

To protect your wrists, we recommend wrist protectors. We also sell them for $6.

Question 23

(PERSONAL TRAINING) How do I book a Personal Training session?

Accepted Answer

Please visit our website www.uptownpower.com/powertraining and click “book now” and we will hook you up with a trainer.   We have a special intro-to-Personal Training package - TWO sessions for $99