Frequently asked questions

Where are you located?

The Uptown POWERSTATION is located at 3019 Dufferin Street, behind the ARD Store on the lower level. Our entrance and parking lot are in the rear of the building, off of Claver Street.

How to book a class?

The best way to book a class is to use the Mindbody app.

You can also book directly from the website schedule.

How to register for my FREE FIRST CLASS?

Visit our website and click “FIRST CLASS FREE” on our home page. Create a profile with a username and a password. Add FIRST CLASS FREE to cart and select desired class.

What is your cancellation policy?

A reserved spot may be given to a waiting member 5 minutes prior to class start time if you are not present. Reservations may be cancelled online or via our POWERSTATION app or Mindbody app.

Please cancel three hours ahead of class time so waitlisted members can plan accordingly.

If you do not show up for class, a $15 charge will be processed to your account.

If you are using ClassPass you can only cancel the class using the ClassPass app. We have no access to ClassPass reservations to do it for you, nor can we change a reservation after the fact.

What if I am on a waitlist?

If the class is full, you will be waitlisted and will receive an email informing you of your status. If a spot frees up, you will be moved to the class, and you will be notified by email.

Do you sell Gift Cards?

Make Your Someone Happy! Purchase a gift card for any occasion. Gift Card purchase can be done only in person.

Do I need to bring my water bottle?

Hydration is important throughout the class. We have three carbon-filtered water stations.

We have loaner bottles if you forgot yours and of course you can purchase one of our POWERSTATION hot/cold bottles!

Do you have parking?

Yes, we have 8 parking spots in our lot next to our entrance off Claver Street. During the months of October to May there are also four designated spaces just off Dufferin Street in the ARD parking lot, as well as the ARD lot is available before 10am and after 5pm. Street parking is available, with some time limitations on weekdays, and all day on weekends.

Do you offer showers and lockers?

We offer individual shower facilities that are stocked with bath towels, body wash, and conditioner. In addition, we offer hair elastics, wet wipes, tampons, and hair dryers.

There is a coat closet and also coat hooks in the Yoga hallway.

Do you have locker rooms?

We do not offer permanent or overnight lockers, but we have plenty of cubbies for you to store your gear during class.

We have shoe storage for those who prefer to leave a pair of indoor workout shoes during inclement weather.

(CYCLE) What bikes does the POWERSTATION use for cycle and spin classes?

We use top-of-the-line STAGES BIKES with crank-arm power meters and consoles that provide a range of metrics to follow your performance.

(CYCLE) What software does the POWERSTATION use for cycle and spin classes?

We use Performance IQ software to help riders track and motivate their progress.

(CYCLE) What kind of shoes do I need for cycle and spin classes?

Normal workout shoes work perfectly fine. If you prefer clip-in cycling shoes, our pedals use SPD clips.

(We do NOT provide cycle shoes)

(CYCLE) How can I reserve my favorite bike?

  • You can only select a particular bike using our website on laptop or desktop.
  • Sign up for cycle and spin classes and choose your bike!

(If you do not reserve your bike on our website, you can choose at class time)

If you are more than 5 minutes late for the class, you will be placed in the back row so as not to disturb riders who have already began to ride.

(CYCLE) What to wear?

Wear regular gym attire. Regular cyclists prefer to wear padded cycling shorts.

(CYCLE) Does the POWERSTATION have cycling shoe storage?

Yes, you can leave your shoes in a dedicated space in the cycling studio.

(TRX) What do I wear for TRX class?

Comfortable gym attire and proper workout shoes. During inclement weather bring a clean pair of shoes for class - or leave a pair in the shoe storage cubbies.

(YOGA) What if I forgot my mat?

Don’t worry, we got you covered! We loan mats for $2.

(BOXING) What should I bring for boxing class?

You will need to use wraps to protect your hands inside the boxing gloves.

We do have wraps for sale for $6 or gel wraps for $21. You can also purchase them at most sporting goods stores. If you do not know how to use wraps, we recommend arriving 10 minutes before class to show you how. This is as to not disturb the class start time.

(BOXING) Does the POWERSTATION provide boxing gloves?

Yes, we provide loaner gloves. There are gloves for purchase as well, and of course you can bring your own.

(KETTLEBELLS) Do I need any special equipment for Kettlebell classes?

To protect your wrists, we recommend wrist protectors. We also sell them for $6.

(PERSONAL TRAINING) How do I book a Personal Training session?

Please visit our website and click “book now” and we will hook you up with a trainer. We have a special intro-to-Personal Training package - TWO sessions for $99

Do you extend memberships?

With prior notice, a class packs will be extended to reflect necessary scheduled absences. The POWERSTATION reserves the right to determine appropriate basis for an extension; typical reasons would be injury, out-of-town work absence, etc. *Absences based on personal choice such as vacations, illness isolation are NOT bases for extension.*

What's your privacy policy?

Privacy Policy for The Uptown Powerstation At Uptown Powerstation , accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Uptown Powerstation and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Uptown Powerstation . This policy is not applicable to any information collected offline or via channels other than this website. Consent By using our website, you hereby consent to our Privacy Policy and agree to its terms. Information we collect The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. How we use your information We use the information we collect in various ways, including to: - Provide, operate, and maintain our website - Improve, personalize, and expand our website - Understand and analyze how you use our website - Develop new products, services, features, and functionality - Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes - Send you emails - Find and prevent fraud - Log Files Uptown Powerstation follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Cookies and Web Beacons Like any other website, Uptown Powerstation uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. Advertising Partners Privacy Policies You may consult this list to find the Privacy Policy for each of the advertising partners of Uptown Powerstation . Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Uptown Powerstation , which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that Uptown Powerstation has no access to or control over these cookies that are used by third-party advertisers. Third Party Privacy Policies Uptown Powerstation 's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. CCPA Privacy Rights (Do Not Sell My Personal Information) Under the CCPA, among other rights, California consumers have the right to: Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers. Request that a business delete any personal data about the consumer that a business has collected. Request that a business that sells a consumer's personal data, not sell the consumer's personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. GDPR Data Protection Rights We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. Children's Information Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Uptown Powerstation does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.